Delivery, Refunds & Returns
Last updated 8 September 2026
If something isn't right, message us. We'd much rather fix it than have you sitting with a product you can't use.
How long delivery takes
We pack and dispatch within 1 working day of your payment clearing. From dispatch:
- Accra — within Ring Road
- 1–2 working days
- Greater Accra — other areas
- 1–3 working days
- Kumasi
- 2–4 working days
- Other regions
- 3–5 working days
- Pickup
- Ready to collect within 24 hours
Orders placed after 3pm, on a Sunday or on a public holiday go out the next working day. Working days are Monday to Saturday. These are estimates — we use third-party couriers — but if your order is going to be materially late we'll message you rather than leave you wondering.
What delivery costs
Delivery is quoted per order, not charged at checkout. Dispatch riders in Ghana price by exact location, so a flat rate would either overcharge you or leave us out of pocket.
So: you pay for the products on the website, and we message you the delivery cost before we dispatch. You pay the rider directly when your order arrives. If the quote doesn't suit you, tell us and we'll refund the order in full — nothing has been sent yet.
Pickup is free. Choose it at checkout and we'll tell you where and when to collect.
If your order arrives damaged, leaking or wrong
This is on us, and we sort it out at our cost.
Tell us within 48 hours of delivery on WhatsApp, with:
- your order reference,
- a photo of the product, and
- a photo of the packaging it arrived in.
We'll replace it or refund it, whichever you'd prefer. You don't pay for the return, and you don't pay delivery on the replacement.
The photos matter — they're how we work out whether something was damaged in transit or went out wrong from here, and it's how we stop it happening to the next person.
If you've changed your mind
You have 7 days from delivery to tell us you'd like to return something.
To be returned for a refund, it must be:
- unopened, with any seal intact,
- unused, and
- in its original packaging, in a condition we could sell it in.
In this case you cover the cost of returning it to us, and the original delivery fee isn't refunded — only the price of the product. Once it's back with us and we've checked it, we refund within 5 working days.
Opened skincare cannot be returned. Once a jar of butter, a scrub or an oil has been opened or used, we can't accept it back or resell it — for hygiene reasons, and because we can't verify how it's been stored.
This is standard for cosmetics everywhere, and it's why we ask you to patch test a small amount first.
It does not apply if the product was faulty. A faulty product is covered above, opened or not.
If your skin reacts to something
Please stop using it and tell us — we want to know, and we'll look at the batch. Because these are natural products with fragrance and botanical ingredients, an individual sensitivity isn't a fault in the product, so this isn't automatically a refund.
But talk to us. We deal with these case by case and we'd rather be fair than technically correct.
If you want to cancel before it's sent
Message us as soon as you can. If it hasn't been dispatched yet you get a full refund, including delivery, no questions asked.
Things we can't refund
- Products that have been opened or used, unless faulty.
- Returns we're told about more than 7 days after delivery.
- Products damaged after delivery — left in a hot car, dropped, decanted into something else.
- Delivery fees, where you've changed your mind rather than us getting it wrong.
- Melted shea in transit on a hot day. Shea butter softens — put it somewhere cool and it firms up again, and it is not spoiled. If it has actually leaked out of the jar, that's damage and it's covered above.
How a refund is paid
Refunds go back the same way you paid. If you paid by Mobile Money or card through Paystack, it returns to that account — we can't send it somewhere else.
Once we've approved it, allow 5 to 10 working days for it to show up. Most of that is your bank or mobile money provider, not us.
How to start a return
There's no form. Just message us on WhatsApp with your order reference and what's wrong, and we'll tell you what to do next:
- WhatsApp: 0554952553
- Phone: 0554952553
Please don't send anything back before speaking to us — we need to know it's coming, and where to.
Nothing on this page takes away any right you have under Ghanaian consumer law. Where the law gives you more than this page does, the law wins.